Customer Service Fundamentals Training
Customer service skills are highly valued by employers, and continue to be among the top skills required in most workplaces. Customer service skills are essential for every business. These skills help you create positive interactions, develop stronger relationships with clients and colleagues and help you advance in your career.
Duration : 2 days / 12 hours
Fee : $240 (Inclusive of all taxes)
LEARNING OBJECTIVES
- Ways to provide excellent customer service.
- Ways to handle unhappy customers.
- Tools and methods of effective business communication.
- Stress & Anger Management techniques.
- Understanding impact of social media on customer service
- Inclusive customer service techniques in multicultural scenarios.
