Customer Service Skills
Home / All Trainings / Customer Service Skills
Customer Service Skills
Customer service skills are highly valued by employers and continue to be among the top skills required in most workplaces. Customer service skills are essential for every business. These skills help you create positive interactions, develop stronger relationships with clients and colleagues and help you advance in your career.
| Course Duration | Class Time | Class Location | Language |
| 2 days / 12 hours (including coffee & lunch breaks) | 10 AM – 4 PM | In-person Class Only | English |
The Customer Service Fundamentals Training course will cover the following topics:
Provide exceptional customer service in everyday interactions.
Effectively handle unhappy or dissatisfied customers with care.
Utilize tools and techniques for clear, professional business communication.
Apply strategies for managing stress and anger in customer service scenarios.
Understand how social media impacts customer service and engagement.
Deliver inclusive service that respects and accommodates cultural diversity.
Certification
A certificate will be given at the end of the course
Learn all these amazing things as mentioned in course for
$252
Inclusive of all taxes
Change, Refund & Return Policy
Please be aware that course fees, once charged, are non-refundable
If you are late, you might not be allowed to join the class because of certification rules related to time and content missed. Late participants cannot get a refund or reschedule and must pay the full fee.
A student is considered a no-show if they register but do not attend and do not notify PICS Employability Training Centre. No-shows are not eligible for a refund and must pay the full fee. Course transfers are not allowed for no-shows.
If you are sick and can’t attend, you must notify PICS Employability Training Centre before the course starts. A doctor’s note may be needed to allow a transfer to a different course date.