SUPERHOST – Foundations of Service Quality Training

SuperHost® is a suite of affordable and quality customer service training courses for front-line employees. SuperHost offers relevant, up-to-date content and best practices that meet the needs and expectations of employers, employees and customers. SuperHost is recognized as the standard for customer service excellence in BC.

Duration : 1 day / 6 hours
Fee : $120 (Inclusive of all taxes)

LEARNING OBJECTIVES

• Basic customer service, communication and teamwork skills.
• The importance of front line employees in service sector businesses.
• Expectations from the point of view of employers, employees and customers.
• Communication etiquette and best practices.
• Service recovery techniques.